Five Things That Drive Clients Crazy

Wednesday, October 3, 2018
3:30 PM to 5:00 PM

Attracting and keeping clients is always a challenge and clients have many choices about where to take their pets for veterinary care. Understanding what clients want and need as well as what drives them away is essential to strong client retention.

Program Track:  Practice Management

CE Credits:  1.5

Available To:  All Attendees

Fee:  $0.00

Speaker(s)

Karen Felsted CPA, MS, CVPM, CVA

Dr. Felsted is a CPA and a veterinarian and has spent the last 20 years working as a financial and operational consultant to veterinary practices. She speaks regularly at national and international veterinary meetings and in 2011 and 2017, was awarded the Western Veterinary Conference Practice Management Continuing Educator of the Year award. In 2014, she received the VetPartners Distinguished Life Member Award.